GiGiGrid Privacy Policy

Effective Date: May 28, 2025

Version: v1.0

Introduction

This Privacy Policy explains how we collect, use, store, share, and protect your personal information and data. Please read this policy carefully before using GiGiGrid and its services.

Information We Collect

During your use of this software, we may collect the following types of information:

• Account Info: Email, username, organization (if you register or bind an account)
• Usage Info: Feature usage frequency, error logs, user operations
• Spreadsheet Info: Processed Excel files' metadata, header, style and part of sample data (for service purposes)
• Device Info: IP address, browser type, OS details

How We Use Your Information

We use your information for the following purposes:

• To enable AI features (e.g., formula suggestions, chart analysis);
• To respond to your inquiries or support requests;
• To provide, maintain, and improve our services;
• To comply with legal or regulatory obligations.

How We Protect Your Information

We implement industry-standard security measures, including but not limited to:

• Data encryption in transit and at rest (e.g., HTTPS, AES);
• Access control and least-privilege principle;
• Vulnerability scanning and intrusion detection.

Information Sharing

We do not sell your data to any third parties. We may share your data only under the following circumstances:

• With your explicit consent;
• To comply with legal obligations or court orders;
• Anonymized data for analytics or AI model optimization (if authorized).

Your Rights and Choices

You have the following rights:

• Access your submitted data;
• Modify or delete your personal information;
• Withdraw some or all permissions;
• Request account deletion and removal of all associated data.

To exercise these rights, contact us at support@gigigrid.com.

Data Storage and Cross-border Transfer

Your data is primarily stored on servers located in mainland China. If cross-border transfer is required, we will ensure compliance with Chinese law and relevant international data protection regulations.

Changes to This Policy

We may update this Privacy Policy due to legal or business changes. Updates will be published in the software or on our official website. Continued use of the software constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this policy, please contact us:

📧 Email: support@gigigrid.com